Support & Itil.

Our dedicated support team specializes in ITIL-based support for the web. We are here to assist you with technical questions and issues and use IT service management best practices to efficiently address your concerns.

Our Support

Service & Support

With our ITIL strategy in the service, you receive experienced and professional support from a single source for your digital progress in the company. From reliable implementation and smooth processes of your applied technologies to workshops, trainings and best practices to strategy development and change management - we support you.

Incident & Sustainability Management

The definition, implementation and optimization of comprehensive incident management processes is part of our daily business. In addition to the identification and classification of incidents, initial analyses, 1st level support and quality checks are important components of our work.

Application Management

Managing and maintaining your applications is an important element in improving and extending the life of your applications. We focus on seamlessly maintaining and transforming your mission-critical applications to meet changing business needs.

Problem Management

Unplanned interruptions to your IT services inevitably lead to a loss of quality in the services you offer. We help you with problem categorization, diagnosis, monitoring and proactive problem identification.

Service Integration & Management

Are you considering outsourcing your services? In order not to lose track of the immensely increasing complexity, our experts help you to manage several IT service providers and to integrate them seamlessly into a customer-oriented IT organization.